Campaign Support

Learn how to modify, pause, cancel, and duplicate campaigns and manage creatives per advertiser requests.

Advertisers cannot directly modify or cancel campaigns after approval. Handle according to this guide when advertisers make requests.

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Editing Campaigns

Advertisers may request changes to period or targeting for approved campaigns.

Editable Items

Status	Editable Items
Booked	Title, period, targeting
Live	Title, end date extension, targeting
Paused	Title, end date extension, targeting

Non-Editable Items

The following items cannot be changed after campaign approval.

• Ad product
• Budget
• Billing type

If budget or ad product changes are needed, guide the advertiser to book a new campaign.

How to Edit

1. Click the menu (⋯) on the campaign detail screen.
2. Select Edit.
3. Modify the desired items.
4. Click the Save button.

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Pausing Campaigns

Advertisers may request to pause campaigns. Only Booked or Live campaigns can be paused.

Pause Effects

• Ad delivery stops immediately.
• Budget spending stops.
• Campaign end date does not change.

The campaign will auto-end when the end date passes even while paused. Inform advertisers of this.

How to Pause a Campaign

1. Click the menu (⋯) on the campaign detail screen.
2. Select Pause.
3. Enter the campaign name to confirm.
4. Click the Pause button.

Pausing Individual Creatives

You can also stop delivery of specific creatives rather than the entire campaign.

1. Click a creative on the campaign detail screen.
2. Click the Pause button.
3. Only that creative stops delivery.

How to Resume

1. Click the menu (⋯) on the paused campaign detail screen.
2. Select Resume.
3. Campaign returns to its previous status.

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Cancelling Campaigns

Advertisers may request to cancel approved campaigns. Campaigns in Booked, Live, or Paused status can be cancelled.

Before Cancelling

• Cancelled campaigns cannot be restored.
• Card payment campaigns automatically refund unused budget.

How to Cancel

1. Click the menu (⋯) on the campaign detail screen.
2. Select Cancel.
3. Review and enter the final settlement amount.
4. Enter the campaign name to confirm.
5. Click the Cancel button.
6. Cancellation notification is sent to the advertiser.

Refund Processing

Payment Method	Refund
Card Payment	Unused budget auto-refunded
Manual Payment	Unused amount excluded from settlement

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Duplicating Campaigns

Quickly create a new campaign with the same settings as an existing one.

How to Duplicate

1. Click the menu (⋯) on the campaign detail screen.
2. Select Duplicate.
3. A duplicated campaign is created in Draft status.
4. Set the budget and other required fields, then submit.

What Gets Duplicated

Item	Duplicated
Ad Product	Yes
Targeting	Yes (if still valid)
Frequency Cap	Yes
Payment Type	Yes
Contact Info	Yes
Creatives	Yes (valid creatives only, requires re-review)

If categories or groups in the original campaign’s targeting have been deleted/deactivated, that targeting will be reset. Always verify targeting settings after duplication.

What Gets Reset

Item	Value After Duplication
Budget	0 (must be set)
Start Date	7 days from current date
End Date	Start date + original campaign duration
Title	Original title + unique ID
Status	Draft
Creative Status	Under Review (requires re-review)

Creative Duplication Rules

• Rejected or deleted creatives are not duplicated.
• All duplicated creatives are set to Under Review status and require re-review.
• Creatives incompatible due to ad unit changes are excluded.

Cannot Duplicate When

Campaigns cannot be duplicated in these cases:

• Ad product has been deleted
• Ad product’s unit set is missing or needs modification

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Revoking Creative Approval

If issues are found with approved creatives, you can revoke approval.

1. Click a creative on the campaign detail screen.
2. Click the Reject button.
3. Select the rejection reason.
4. Creative status changes to Rejected.
5. Rejection notification is sent to the advertiser.

If no approved creatives remain in the campaign, ads will not display.

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Creative Destination Settings

Configure how the destination URL opens when a creative is clicked. Set on the creative registration or edit screen.

Browser Options

Option	Description
Default Browser	Opens in device’s default browser (default)
In-App Browser	Opens in app’s internal browser without leaving the app

Platform Behavior

Platform	Default Browser	In-App Browser
iOS	Navigates to Safari or default app	Uses SFSafariViewController
Android	Uses Chrome Custom Tabs	Uses Chrome Custom Tabs
Web	Opens in new tab	Navigates in current tab

Android uses Chrome Custom Tabs for both options, so behavior is identical. On iOS, selecting in-app browser keeps users in the app, reducing bounce rates.

WebView Environment Notes

Even for native apps, if ads are displayed via WebView, additional publisher implementation is required for in-app browser behavior.

• iOS: Set useInAppBrowser: true during SDK initialization and implement WKNavigationDelegate
• Android: Implement shouldOverrideUrlLoading in WebViewClient and integrate Custom Tabs

Without a bridge implementation to intercept link clicks and open them in the in-app browser, pages will navigate within the WebView or open in an external browser regardless of settings.

Deep Link Handling

If the destination URL is an app scheme (e.g., kakao://, instagram://), it navigates directly to that app regardless of in-app browser settings. In-app browser only supports HTTP/HTTPS URLs.

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Preview Creatives on Test Device

See how ads will look on actual devices. Register a test device to preview creatives on that device.

Registering Test Devices

1. Click Test Devices from the profile menu (top right).
2. Click the Add Device button.
3. Enter the following information:
   • Device Name: Name to identify in console (2-30 characters)
   • ADID: Device’s advertising identifier (UUID format)
4. Click the Add button.

How to Find ADID

ADID (Advertising ID) is an advertising identifier assigned per device.

Android

1. Open the Settings app.
2. Navigate to Security and Privacy > Other Privacy Settings.
3. Select Ads.
4. View the Advertising ID.

Install AAID - Find your Google Advert app to copy ADID to clipboard.

iOS (IDFA)

1. Open the Settings app.
2. Navigate to Privacy & Security > Tracking.
3. Verify app tracking permissions are enabled.

Install Get My IDFA app and allow tracking to copy IDFA to clipboard.

iOS requires user tracking consent per ATT (App Tracking Transparency) policy. If tracking is denied, the advertising identifier cannot be accessed.

Running Preview

1. Click the View on Device button on the creative preview screen.
2. Select a registered test device.
3. Click the Preview button.
4. Launch the app on the selected device to see the creative.

Supported Environments

Preview uses the device’s advertising identifier (ADID/IDFA). The following SDK versions or higher are required:

Platform	Minimum Version
Android	1.3.1
iOS	1.3.0
Flutter	1.1.1
React Native	1.1.1
Web	Any version (requires ADID)

For unsupported versions, the preview button is disabled with a guidance message.

Limitations

Item	Details
Valid Duration	Must verify within 5 minutes of preview setup
Device Registration	Device ADID must be pre-registered
App Launch	Must launch the app fresh after preview setup for creative to display

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Next Steps

Campaign Notifications

Check notifications sent during campaign operations.

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FAQ

Can I change campaign budget?

Budget cannot be changed for approved campaigns. If budget changes are needed, guide the advertiser to book a new campaign.

What happens if the end date passes while paused?

The campaign auto-ends. Pausing doesn’t extend the end date, so extend the end date first if needed.

The duplicated campaign's targeting was reset.

This happens when categories or groups in the original campaign’s targeting were deleted/deactivated. Verify targeting settings after duplication.

Preview isn't working on my test device.

Verify the ADID is correct, it’s within 5 minutes of preview setup, and you launched the app fresh. The preview button is disabled for unsupported SDK versions.